Which of the Following Is True of Customer Value

C Identify the major attributes and benefits that customers value. Image value and energy cost.

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Service value and monetary cost.

. Which of the following is true for customer-perceived value. Which of the following statements is NOT true about the concept of a customer. Group of answer choices Focus on table stakes and value propositions for most valued customers is a good framework.

A Customer value is shown in a corporations balance sheet. A It is the perceived monetary value of the bundle of economic functional and psychological benefits customers expect from a product. Marketers should not worry about getting their message out to customers.

To create value the new good service or idea must satisfy a perceived marketplace demand. Which of the following is true for customer-perceived value. D Customer value is lost with increase in costs of the product.

Table stakes are the basics of what you have to do. Its an important metric as it costs less to keep existing customers than it does to acquire new ones so increasing the value. A It is the perceived monetary value of the bundle of B It is the difference between the prospective customers evaluation of all the benefits and all the costs of an C It is the perceived bundle of costs customers expect to D It is the net present value of the stream of future profits expected over.

D Customers always give the highest importance to monetary costs when determining the value of a product. Customer value is the satisfaction the customer experiences or expects to experience by taking a given action relative to the cost of that action. Outcomes enables Output for a stake holder.

B It is the difference between the prospective customers evaluation of all the benefits and all the costs of an offering and the perceived alternatives. Product value and psychic cost. Customer lifetime value is the total worth to a business of a customer over the whole period of their relationship.

Customer lifetime value is a metric that helps businesses measure monitor and predict the value a customer brings for the company through all the purchases they make for an unlimited period. D It is possible to simultaneously. 9 Which of the following is TRUE with respect to the PLAN activity within SVC.

The monetary benefits associated with a product do not impact the customer value. A customers perception of value cannot by met. 1 Customers past performance 2 Market trend 3 TCS financial performance 4 Industry benchmark data.

Value proposition is what you do best and why your most-valued customers want your product. C How our product delivers customer value should be determined as part of a companys strategy formulation. Output is tangible whereas Outcome is intangible.

Correct answer of above question is - AB and D. A Examine how customers in a specific segment rate the company s performance. Total customer value and total customer cost.

C A customer doesnt necessarily consume the product that they have purchased. The price paid for your solution is compared with the price paid for the next best alternative. When a consumer considers a product or service he or she will choose.

E Customers prefer aggressive salespeople when determining the value of a product. Which of the following statements about customer value is true. In a modern customer-oriented organization chart the frontline people of an organization immediately follow the customer segment.

It is the first activity after finishing which other activities will start. 6 Which of the following statements about customer value is NOT true. It solely refers to the monetary benefits that a.

C Customer value is the only focus that helps managers to formulate strategies. B Creating value for customers is an important part of planning and implementing strategy. CLV is a measurement of how valuable a customer is to your company not just on a purchase-by-purchase basis but across the whole relationship.

Which of the following is not true about Customer Identification. 9 Which of the following is the first step in customer value analysis. The given action is traditionally a purchase but could be a sign-up a vote or a visit while the cost refers to anything a customer must forfeit in order to receive the desired benefit such as money data time.

This predictive metric of the net profit a customer could generate helps you understand how well your retention efforts and loyalty programs work. A buyers perception of value is considered a trade-off between. B Assess the company s and competitors performances on the different customer values against their rated importance.

Which of the following statements about customer value is true. Output enables Outcome for a stake holder. It means providing customers with benefits that meet both their wants and needs.

B Customer value is constituted by the same factors for all types of customers. Output and Outcomes are the same in customer experience. In the customer value proposition it is the pricethat is the basis for the value not the cost.

14 To commit business value to the customer in the Value Proposition cycle which of the following should we consider. C Customer value is always determined by the customer and not the salesperson. Of course this assumes that money is paid to you to deliver the software the training classes and the consulting services.

True False Lynn the manager of a transportation company is going through this weeks delivery schedule. In the value chain the primary activity of customer service is concerned with inducing the buyers to purchase the product and providing a means for them to do so. Select the correct answer from below options.

Supply chains are not related to customer value. Customer value is difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits Relationship marketing values. B Customers can be described as clients.

Customer-perceived value is the difference between the prospective customers evaluation of all the benefits and all the costs of an offering and the perceived alternatives. B Creating value for customers is an important part of planning and implementing strategy. A customers perception of value is not defined by a customers wants.

A A customer and consumer are always the same thing - the terms are completely interchangeable. Creating new products guarantees providing value to customers. Customer value models are based on assessments of the costs and benefits of a given market offering in a particular customer application.

A Customer value is shown in a corporations balance sheet.

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